PRIVACY POLICY

ONYX Mobility CM places particular importance on the confidentiality and protection of personal information provided by users of its onyx-signature.com website.

This policy explains what information may be collected, why it is collected, how it is used and what rights users have regarding their data.

1. Data Controller

Data collected via the site is processed under the responsibility of:

2. Data that may be collected

Depending on the services used on the site, ONYX Mobility CM may collect:

• first and last name;
• telephone number;
• email address;
• company or organisation;
• information submitted in forms;
• information relative to a transport or rental request;
• information relative to a vehicle;
• information provided by an owner or investor wishing to entrust a vehicle for management;
• information submitted as part of a chauffeur application or partnership request;
• documents possibly submitted voluntarily by the user;
• content of messages and requests addressed to ONYX Mobility CM;
• technical information necessary for the operation and security of the site.

Only information necessary for processing requests and providing the services concerned should be collected.

3. Purposes of Collection

Personal data may be used notably to:

• respond to requests sent from the site;
• contact individuals who have requested information;
• process requests regarding ONYX Mobility CM services;
• manage requests regarding ONYX VTC;
• process requests regarding ONYX Signature services;
• process ONYX Rent rental requests;
• process requests from owners or investors regarding vehicle management;
• process chauffeur applications;
• manage partnership requests;
• prepare a commercial proposal or quote;
• ensure relationship monitoring with customers and partners;
• improve services and user experience;
• ensure the security and proper functioning of the site;
• comply with legal and administrative obligations applicable to ONYX Mobility CM.

4. Voluntary Data Submission

When the user completes a form or contacts ONYX Mobility CM, they voluntarily provide the information necessary to process their request.

Fields identified as mandatory must be completed to allow ONYX Mobility CM to correctly process the request.

The user is invited not to provide sensitive information that is not necessary for the requested service.

5. Data Recipients

Collected data is primarily intended for authorised persons within ONYX Mobility CM who need it to process requests.

Depending on the nature of the requested service, some information may also be processed by technical service providers necessary for the operation of the site or digital services used by ONYX Mobility CM.

These providers should only receive information necessary for the execution of their missions.

ONYX Mobility CM does not sell its users' personal data to third parties.

6. Retention Period

Personal data is kept for a duration suitable for the purpose for which it was collected.

Information regarding a simple contact request or commercial request should not be kept longer than necessary to process the request and ensure its follow-up.

Some information may however be kept for a longer duration when a legal, administrative, accounting or contractual obligation requires it.

7. Data Security

ONYX Mobility CM implements reasonable measures to protect personal information against notably:

• unauthorised access;
• loss;
• modification;
• disclosure;
• destruction;
• or any unauthorised use.

However, as no transmission or computer infrastructure can guarantee absolute security, ONYX Mobility CM cannot guarantee the total absence of risks related to the use of the Internet.

8. Cookies and Similar Technologies

The onyx-signature.com site may use cookies or similar technologies.

Some may be strictly necessary for the operation, security or functionality of the site.

Other technologies may possibly be used to measure audience, understand site usage or allow the operation of external services.

When user consent is required, the technologies concerned should only be activated after obtaining this consent.

The user must be able to manage their preferences when optional cookies are used.

9. External Services and Links

The site may offer links or integrations to external services, notably mapping services, messaging, social networks or other platforms.

When a user leaves onyx-signature.com to use a third-party service, the terms of use and privacy policies of the service concerned may apply.

ONYX Mobility CM is not responsible for the privacy practices of third-party sites and services.

10. WhatsApp and Communications

The site may allow users to contact ONYX Mobility CM via WhatsApp.

When a user voluntarily chooses to use WhatsApp, certain information is then processed in accordance with the terms and privacy policy of the WhatsApp service.

Information received by ONYX Mobility CM via this channel is used to respond to requests and ensure relationship monitoring with the user.

11. User Rights

Anyone who has provided personal data to ONYX Mobility CM can contact the company to request, according to the rights provided by applicable regulations:

• access to data concerning them;
• correction of inaccurate or incomplete information;
• deletion of certain data when its retention is no longer necessary or mandatory;
• information regarding the use of their data;
• withdrawal of previously given consent when processing is based on it.

Requests can be addressed to:

contact@onyx-vtc.com

To protect personal data, ONYX Mobility CM may request information to reasonably verify the requester's identity before responding to certain requests.

12. Minors' Data

The services offered by ONYX Mobility CM are not specifically intended to collect personal data from minors.

When parental authorisation or that of a legal representative is required by applicable regulations, it must be obtained before transmission of the information concerned.

13. Policy Changes

ONYX Mobility CM may modify this privacy policy to take into account notably:

• the evolution of its services;
• technical modifications to the site;
• the addition of new tools;
• or regulatory changes.

The last updated date displayed at the top of this page allows users to identify the currently applicable version.

14. Contact

For any questions regarding this policy or the use of personal data: