1. Purpose
These conditions apply to the cancellation, rescheduling and no-show for an ONYX Signature service confirmed by our team.
2. Unconfirmed Request
A request sent via the site, by telephone or by WhatsApp is not automatically confirmed. As long as our team has not confirmed it, it can be cancelled freely and without charge.
3. Cancellation of a Confirmed Service
- Cancellation communicated well before the pick-up time: no charge is applied.
- Late cancellation, close to the pick-up time: charges may be applied when the chauffeur and vehicle have already been mobilised.
- Any potential charges are communicated to you before being applied: no amount is charged without your prior information.
For specific services (events, long-term disposal, travel outside Yaoundé, groups), cancellation deadlines and charges are specified in the proposal sent to you before confirmation.
4. Rescheduling / Modification
Rescheduling is possible depending on the availability of our vehicles and chauffeurs. Any modification (date, time, itinerary, vehicle category) may lead to a price adjustment, communicated before validation.
5. No-show
In case of client absence at the agreed place and time, without prior cancellation and without response to our calls, the service is considered performed and may be invoiced.
6. Waiting Time
15 minutes d'attente offertes. Au-delà : 1 000 FCFA per 15-min periodutes entamée.
7. Cancellation by ONYX Signature
In case of unforeseen circumstances (technical incident, chauffeur unavailability, traffic or security conditions), we will inform you as soon as possible and offer a replacement solution or cancellation without charge.
8. How to Cancel?
Contact us directly by WhatsApp or by telephone at +237 640 204 899, or by email at contact@onyx-signature.com, stating your request reference (e.g. ONX-XXXXXXXX).
9. Pricing
Pricing and billing terms can be found in our Commercial Policy.
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